Refund and Returns Policy
Last Updated: October 28, 2024
Shipping Policy
PARK Cafe Life offers several shipping options to ensure prompt and reliable delivery.
Free Ground Shipping: We are pleased to offer free ground shipping on orders over $35.00 within the U.S. (before tax and after discounts). For orders under $35.00, a flat rate of $8.99 applies.
Standard Shipping Times:
- Ground Shipping: Generally, delivery takes 5-7 business days from the date of order.
- Expedited Shipping: For faster delivery, we offer:
- 2nd Day Air: $15.99
- Next Day Air: $29.99
Orders placed by 12 PM MST with 2nd Day or Next Day Air options will be processed the same business day. Orders placed after this cut-off time will be processed the next business day. Please note that weekends and holidays are excluded from business days.
Shipping Restrictions: We currently ship only within the United States and do not ship to P.O. Boxes or international addresses.
Order Tracking
Once your order is shipped, you will receive an email notification with tracking information so you can monitor your package’s progress.
For any questions or concerns regarding our shipping or return policies, please contact our Customer Service team at info@parkcafelife.com.
Return Policy
At PARK Cafe Life, customer satisfaction is our top priority. We offer a 30-day return policy to ensure you’re completely satisfied with your purchase.
30-Day Customer Satisfaction Guarantee
If you are not satisfied with your purchase, you may return the unused product within 30 days of purchase for a full refund. Please note that by completing your purchase, you accept and agree to our return policy terms.
Return Eligibility:
- Unused Condition: Items must be unused, in the same condition as received, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items: Certain items are non-returnable, including:
- Final Sale Items: No returns or exchanges are accepted on items marked as “Final Sale.”
- Perishable Goods: Items like food and coffee cannot be returned.
- Intimate or Sanitary Goods: Products considered intimate or sanitary in nature are non-returnable.
- Gift Cards: All gift card sales are final.
- Damaged or Incomplete Items: Items not in their original condition, damaged, or missing parts due to reasons outside of our control cannot be accepted for returns.
Return Process: To initiate a return, please contact our Customer Service team at [Your Contact Email/Phone Number] for return instructions. You are responsible for return shipping costs unless the item was defective or damaged.
Damage Due to Shipping or Freight
All of our products undergo quality checks and careful inspection before shipping. In the unlikely event your product is damaged during shipping, please follow these steps:
- Inspect Upon Delivery: Please inspect your order upon delivery.
- Report Damage Within 48 Hours: Any claims for shipping-related damages must be reported to us within 48 hours of receiving your order. Contact us at info@parkcafelife.com and provide a detailed description and images of the damage.
We will work with you to resolve the issue and, where applicable, provide a replacement or a refund.
